Your personal information is required for access to and use of the portal as well as to optimize the online experience. We collect your personal information, including but not limited to, when you: log-in to, interact within or update your business.mint.ca account, respond to our surveys, or direct questions or enquiries to us within the context of your organization’s work with us in the portal.

The personal information that we collect directly and/or create includes:

• Your Internet Protocol (“IP”) address: To perform web analytics and ensure website security (see more below).
• Your user ID and portal password: To provide you with secure access to your organization’s portal account and user profile.
• Your portal account information: Includes your name, corporate email address and phone number, and mailing or business address. This information tells us who you are and how to contact you if necessary. Your account information also contains other personal information that may be provided to us on a voluntary basis, such as your job title and correspondence language of choice
• Your email correspondence generated through this portal: Used to respond to your enquiries and general communications as described in Personal Information Bank entitled PSU 914 Public Communications.
• Other information you choose to provide, like when you submit a survey response or contact us.

General correspondence and Feedback

Personal information obtained from emails or completed feedback or survey forms may be used in a de-identified and aggregate form to produce statistical and analytical reports, as well as for internal audit and/or continuous improvement purposes (see Standard Personal Information Bank PSU 914 Public Communications).

Web Analytics

Web analytics is the collection, analysis, measurement and reporting of data about web traffic and visits for purposes of understanding and optimizing web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with the portal. For instance, when your computer requests a page in our portal, we collect the following types of information for web analytics purposes:

• The originating IP address;
• The date and time of the request;
• The type of browser used; and
• The page(s) visited.

We use Adobe Analytics and the information collected is disclosed to Adobe Systems Incorporated ("Adobe"), an external third-party service provider. Your IP address is anonymized prior to being stored on Adobe's servers in order to help safeguard your privacy. As data collected for web analytics purposes may go outside of Canada to Adobe's servers in the United States of America, it may become subject to the governing legislation of that country, including the USA Patriot Act.

Information collected for the purpose of web analytics may be used for statistical purposes, audit, evaluation, research, planning, portal user experience improvement and reporting. It is not used by the Mint to profile identifiable individuals, or in decision-making processes that directly affect individuals.

Adobe Analytics uses cookies to count website visits, analyze web traffic sources, and measure portal usage. Cookies can store and provide only the information that was previously deposited in them. They are not able to execute code or access other information stored on the visitors’ computer. These cookies, which are set from Mint.ca, and associated data are secure and used only for our web analytics reports. The data is not available to third parties or other Adobe customers, unless used in aggregated industry reports.

For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy in Web Analytics (appendix E of the Directive on Privacy Practices).

Personal information collected by the Mint for portal security purposes may be disclosed to appropriate law enforcement authorities if suspected criminal activities are detected. Although limited, any personal information collected by the Mint in relation to web analytics will be retained for a limited period and then disposed of in a secure fashion. We retain all other personal information collected via the portal for a somewhat longer period on our servers. Records containing personal information will be disposed of in a secure and permanent manner in accordance with the retention period and requirements of applicable legislation and policy.

In accordance with the Privacy Act, you have the right to request access to the personal information that the Mint keeps about you, as well as the right to request the correction of that personal information if it contains errors or is outdated. Individual users of the portal can request changes to their personal information (e.g. contact information and role assignment) within the portal subject to review and authorization by Mint representatives. The latter may also ask for information from you to confirm your identity before discussing or modifying any account information.

We invite you to contact us with any questions that you may have related to this notice or regarding our privacy program by contacting our Privacy Office.

If you think your personal information has been mishandled by the Mint or that we have not lived up to our legal obligations under the Privacy Act, and we cannot help you directly resolve your concerns, you may contact the Office of the Privacy Commissioner of Canada to file a formal complaint.

This can be done online or by filling out a form found here and mailing it to:

Office of the Privacy Commissioner of Canada

30 Victoria Street

Gatineau, Quebec K1A 1H3

The Mint reserves the right to change this notice at any time, without notice or liability to you or any other person, by posting a revised version on this website. Our collection, use and disclosure of your personal information will be governed by the version of the notice that is posted and in effect at that time. We recommend that you visit this site to periodically review the notice.

Date Last Modified: November 15, 2023